Fitness Customer Service Representative

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

- Greet/meet potential members, providing a great customer experience.

- Handle front desk related tasks: (Answering phone calls in a polite and friendly manner to assist with questions or concerns; Taking info calls and tours; Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.)

- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

- Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.

- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.

- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

- Honesty and good work ethic

- Strong customer service skills

- Basic computer proficiency

Physical Demands

- Standing and walking at least 75% of the shift

- Talking in person or on the phone at least 75% of the shift

- Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

- Dollars for Scholars Program

- Employee Appreciation Program

- Free Membership for self and one family member or friend

- Team Member Support Team

- Health, Dental and Vision Insurance

- Critical Illness Insurance

- Short Term Disability Insurance

- Accident Insurance

- Voluntary Life Insurance

- Pet Insurance

- HSA

- Advancement Opportunities

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